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Kuala Lumpur
8th November 2010

UniFi CPE CONFIGURATION UPDATE


Dear Valued Customers,

Telekom Malaysia Berhad (TM) would like to inform our customers that we will be conducting UniFi Customer Premise Equipment (CPE) configuration update on an ongoing basis. This is to provide our customers with further enhanced service and security features.

Please also be informed that all UniFi applications and services, including HyppTV will not be affected during this time.

Should you require any further assistance, please do not hesitate to email This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Thank you.

UPGRADING OF TM INFRASTRUCTURE


Dear Valued Customer,

Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be upgrading TM IP Multimedia Subsystem (IMS) – Next Generation Network to facilitate ongoing improvements of our network performance and service quality.

Shown below is the upgrading schedule:

Upgrading Service Affected Upgrading Date & Time
Softswitch TM Fixed Line (DEL, Centrex and ISDN) in Wangsa Maju 10 October 2010
1:50am to 2:50am
IP Multimedia Subsystem (IMS) TM Fixed Line (DEL and Centrex) in Wangsa Maju
UniFi (Voice)
20 October 2010 and
30 October 2010
00:01am to 03:00am

TM Fixed Line customers in Wangsa Maju area and UniFi (Voice service) customers nationwide may experience service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during our upgrading period and we would like to assure you that this exercise is to enable us to provide you with a better service experience.

For more information, please contact us at 1-300-88-1221 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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