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10th December 2010 - Restoration of Internet Services

Kuala Lumpur 
10th December 2010

RESTORATION OF INTERNET SERVICES


 

Telekom Malaysia Berhad (TM) wishes to inform its Internet customers that UniFi and Streamyx services have been restored as of 3.00am on Friday, 10 December 2010. TM is currently monitoring the situation.

All affected customers in Taman Tun Dr Ismail, Putrajaya, Cyberjaya, Puchong, USJ, Lapangan Terbang Subang, Shah Alam, Selat Klang Utara and Bukit Kemuning are now able to utilize the services as per normal.

TM apologizes for any inconvenience caused by the disruption and thank our customers for their patience and understanding. We would like to assure you that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

Meanwhile, please do not hesitate to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for Streamyx customers and This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for UniFi customers should you require any further assistance.

 

Thank you.

9th December 2010 - Service Disruption

Kuala Lumpur
9th December 2010

SERVICE DISRUPTION



Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that there has been a disruption to its Streamyx and UniFi services since 1.30 p.m., 8 December 2010. However, it is a localised problem affecting customers in certain areas as per below:

 

SERVICES AFFECTED AREAS AFFECTED
UniFi
(Telephone, Internet, IPTV)
Putrajaya, Cyberjaya, USJ, Lapangan Terbang Subang, Puchong and Bukit Kemuning.
Streamyx

Taman Tun Dr Ismail, Putrajaya, Cyberjaya, Puchong, USJ, Lapangan Terbang Subang, Shah Alam, Selat Klang Utara and Bukit Kemuning.

As a result, affected customers may be experiencing problems making calls and accessing the Internet.

Restoration works are currently in progress and we will make further announcements on the progress later.

TM apologizes for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.

Should you require any further assistance, please do not hesitate to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for TM fixed line and Streamyx customers and This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for UniFi customers.

Thank you.

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