You are here: Media & Events

Myunify Sdn Bhd

Header

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.

During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.

Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.

TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for any Internet related problems.

19th December 2010 - INTERNET SERVICES DISRUPTION

Kuala Lumpur 
19th December 2010

INTERNET SERVICES DISRUPTION


 

Telekom Malaysia Berhad (TM) wishes to inform its Internet services customers that we have detected some faults affecting the Asia America Gateway (AAG) cable network linking Malaysia to the United States (U.S).

Hence, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the U.S. Customers using Virtual Private Network (VPN) and other critical business applications linked to the U.S. may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic is being managed effectively to ease the situation.

Restoration works are currently in progress and we will make further announcements on the progress later.

TM apologizes for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for TM fixed line and Streamyx customers and This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for UniFi customers.

 

Thank you.

Page 1 of 4


Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 129

Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 135

Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 129

Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 135

Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 129

Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 135

Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 129

Warning: Illegal string offset 'active' in /home/myunifyc/public_html/unifi/templates/ja_zeolite_ii/html/pagination.php on line 135
  • «
  •  Start 
  •  Prev 
  •  1 
  •  2 
  •  3 
  •  4 
  •  Next 
  •  End 
  • »
stack