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Billing And Payment Guide

This page is designed to help you to gain a better understanding on your UniFi bill.

 

  1. What's my UniFi Billing Account Number?
    UniFi Billing Account Number consist of 10 digit numbers. You may find it in UniFi Registration Confirmation Slip or your UniFi bill (Multimedia Bill).






  2. How to Make Payments?
    • Pay at TMpoint:
      Just walk in to any TMpoint nationwide to pay your UniFi bill. You may choose one of the following mediums:

      (i) Cash, Credit Card or selected Debit Card
      (ii) Cheque, Bank Draft or Money Order (payable to Telekom Malaysia Berhad)
    • Pay via Mail (Cheque)
      Mail a crossed cheque made payable to “Telekom Malaysia Berhad” enclosed with payment slip. Do not mail cash payment. Proof of postage is not proof of receipt. Payment should be addressed to:

      PENINSULAR MALAYSIA
      TELEKOM MALAYSIA BERHAD
      Peti Surat 13232
      50804 Kuala Lumpur
      SABAH (includes W.P Labuan)
      TMpoint Sadong Jaya
      Telekom Sales & Services Sdn Bhd
      88672 Kota Kinabalu
      Sabah
      SARAWAK
      TMpoint Batu Lintang
      Telekom Sales & Services Sdn Bhd
      Jalan Batu Lintang
      93200 Kuching, Sarawak
    • Maybank:
      (i) Maybank2u - in Payee page under Corporate Name, please choose Telekom Malaysia Berhad - UniFi
      (ii) ATM Machine
      (iii) Phone Banking
    • POS Malaysia
      (i) Over the counter
      (ii) POS Online
    • Bank Simpanan Nasional (BSN) - over the counter
    • United Overseas Bank Malaysia (UOB) - Online Payment


  3. Glossary
    NO TERMS DEFINITION
    1 Customer Name Subscriber account owner name
    2 Account No. Subscriber account reference no.
    3 Bill Date Bill generated date
    4 Payment Due Date Last date of payment
    5 Bill No Bill reference no
    6 Deposit (RM) Total amount deposited
    7 One Time Charges One-time imposed charges to customer
    Recurring Charge Repeated monthly charges imposed on customer
    Usage Charges Total customer service charge for the month
    Service Tax (5%) Service tax imposed on total amount charged
    8 Total Current Charges Sum of current charges
    9 Rounding Amount Total rounded up to the nearest multiple of 5 sen
    10 Total Amount for Current Month Sum of this month current charges
    11 Total Amount Outstanding Amount carried forward from previous month charges
    12 Total Amount to be Paid Total that customer need to pay
    13 Bill Message Message to customer
    14 Account No Subscriber account reference no
    Bill No Bill reference no
    Bill Date Bill generated date
    Revenue Code For TM internal reference
    Total Amount Due Total that customer needs to pay
    Paid Amount Amount customer paid
    Bank/Cheque No Reference No. if customer pay using Bank/Cheque
    15 Payments List of location & amount of payment made
    16 Credit Adjustment Discount given by TM to customer
    17 Debit Adjustment Added charges to customer
    18 Usage Statement Summary description of usage charges
    19 Service Tax (5%) Service tax imposed on total amount charged
    20 Account The description for the one time and recurring charges associated with the account
    21 Account No Subscriber account reference no
    22 Installation Fee Charge for installation of service at customer home/office
    Paid Amount Amount customer paid
    Activation Fee Charge to start the service
    Paid Amount Amount customer paid
    23 Total Total amount which may include the tax, one time and the recurring charges associated with the account
    24 Service This section is for the service. This section may include the description for the usage, one time, recurring charges and the tax associated with the corresponding service
    25 HSI Short form for ‘High Speed Internet
    26 Service No. The service number for the corresponding service
    27 Subsection HSI This subsection displays the detailed description of the recurring charges for the service
    28 One Time Charges This subsection displays the detailed description of the one time charges for the service
    29 Total The total amount which may include the tax, one time and recurring charges for the service
    30 National This section displays the detailed description of within Malaysia call to fixed lines and mobile lines
    31 To Fixed This subsection includes the detailed description about National call to fixed lines usage
    32 To Mobile This subsection includes the detailed description about National call to mobile lines usage
    33 Special Number/Others This section is for the Special Numbers / Others category. This section includes the usage category instead of the location field
    34 Service Tax (5%) This subsection displays the description of the tax charged on the usage charges of the service
    35 Total The total amount which may include the usage, one time, the recurring charges and the tax for the service
    36 Statement of Account This statement of account segment displays the details of previous Bills that are still outstanding. Among the details shown is, the Bill number, bill date, total paid, total adjustments and lastly total due. Addition to that, the statement of account segment shows the total outstanding amount due (Summary/ listing transactions over a given period)
    37 Announcemen Message to customers

     

    DEFINATION OF TERMS (not label)

    1 Activation Fee Charge to start the service
    2 Adjustment (RM) Add or minus charges
    3 Amount (RM) Charges customer need to pay
    4 Bank/Cheque No Reference No. if customer pay using Bank/Cheque
    5 Credit Adjustment Discount given by TM to customer
    6 Current Charge List of current charge to customer account
    7 Customer Name Owner of TM Service subscriber
    8 Debit Adjustment Added charges to customer
    9 Deposit (RM) Total amount deposited
    10 Deposit 1st Bill Deposit charge imposed to customer only in the 1st bill issued
    11 Description Information on charges imposed
    12 Discount (RM) Reduction in the usual price
    13 Effective Date When the charge will be impose
    14 End Date When the service stop
    15 Gross (RM) Charged amount before any discount
    16 Installation Fee Charge for installation of service at customer home/office
    17 Item List of charges/fees imposed on customer
    18 Late Payment Charge – Month – Bill No. Charge imposed to customer because of late payment for that particular month & bill no.
    19 Old Account No Previous TM Service subscriber account no
    20 One Time Charges Once imposed charges to customer
    21 Outstanding (RM) Amount customer not yet been paid
    22 Paid Amount Amount customer paid
    23 Payment Due Date Last date of payment
    24 Payments List of location & amount of payment made
    25 Reconnection Fee Charge imposed to connect back the service
    25 Recurring Charge Repeated monthly charges imposed on customer
    26 Rounding Amount Total rounded up to the nearest multiple of 5 sen
    27 Stamp Duty Tax that customer pay to the government
    28 Start Date When the start of the service
    29 Statement Date Date statement generated
    30 Statement of Account Summary/ listing transactions over a given period
    31 Total Amount to be Paid Total that customer need to pay
    32 Total Amount Outstanding Amount carry forward from previous month charges
    33 Total Amount for Current Month Sum of this month current charges
    34 Total Taxable (RM) Sum amount of tax being imposed
    35 Usage Charges Total customer service charge for the month
    36 Usage Statement Description of summary of usage charges
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