Billing And Payment Guide
This page is designed to help you to gain a better understanding on your UniFi bill.
- How to Make Payments?
- Pay at TMpoint:
Just walk in to any TMpoint nationwide to pay your UniFi bill. You may choose one of the following mediums:
(i) Cash, Credit Card or selected Debit Card
(ii) Cheque, Bank Draft or Money Order (payable to Telekom Malaysia Berhad)
- Pay via Mail (Cheque)
Mail a crossed cheque made payable to “Telekom Malaysia Berhad” enclosed with payment slip. Do not mail cash payment. Proof of postage is not proof of receipt. Payment should be addressed to:
PENINSULAR MALAYSIA
TELEKOM MALAYSIA BERHAD
Peti Surat 13232
50804 Kuala LumpurSABAH (includes W.P Labuan)
TMpoint Sadong Jaya
Telekom Sales & Services Sdn Bhd
88672 Kota Kinabalu
SabahSARAWAK
TMpoint Batu Lintang
Telekom Sales & Services Sdn Bhd
Jalan Batu Lintang
93200 Kuching, Sarawak
- Maybank:
(i) Maybank2u - in Payee page under Corporate Name, please choose Telekom Malaysia Berhad - UniFi
(ii) ATM Machine
(iii) Phone Banking
- POS Malaysia
(i) Over the counter
(ii) POS Online
- Bank Simpanan Nasional (BSN) - over the counter
- United Overseas Bank Malaysia (UOB) - Online Payment
- Pay at TMpoint:
-
Glossary
NO TERMS DEFINITION 1 Customer Name Subscriber account owner name 2 Account No. Subscriber account reference no. 3 Bill Date Bill generated date 4 Payment Due Date Last date of payment 5 Bill No Bill reference no 6 Deposit (RM) Total amount deposited 7 One Time Charges One-time imposed charges to customer Recurring Charge Repeated monthly charges imposed on customer Usage Charges Total customer service charge for the month Service Tax (5%) Service tax imposed on total amount charged 8 Total Current Charges Sum of current charges 9 Rounding Amount Total rounded up to the nearest multiple of 5 sen 10 Total Amount for Current Month Sum of this month current charges 11 Total Amount Outstanding Amount carried forward from previous month charges 12 Total Amount to be Paid Total that customer need to pay 13 Bill Message Message to customer 14 Account No Subscriber account reference no Bill No Bill reference no Bill Date Bill generated date Revenue Code For TM internal reference Total Amount Due Total that customer needs to pay Paid Amount Amount customer paid Bank/Cheque No Reference No. if customer pay using Bank/Cheque 15 Payments List of location & amount of payment made 16 Credit Adjustment Discount given by TM to customer 17 Debit Adjustment Added charges to customer 18 Usage Statement Summary description of usage charges 19 Service Tax (5%) Service tax imposed on total amount charged 20 Account The description for the one time and recurring charges associated with the account 21 Account No Subscriber account reference no 22 Installation Fee Charge for installation of service at customer home/office Paid Amount Amount customer paid Activation Fee Charge to start the service Paid Amount Amount customer paid 23 Total Total amount which may include the tax, one time and the recurring charges associated with the account 24 Service This section is for the service. This section may include the description for the usage, one time, recurring charges and the tax associated with the corresponding service 25 HSI Short form for ‘High Speed Internet 26 Service No. The service number for the corresponding service 27 Subsection HSI This subsection displays the detailed description of the recurring charges for the service 28 One Time Charges This subsection displays the detailed description of the one time charges for the service 29 Total The total amount which may include the tax, one time and recurring charges for the service 30 National This section displays the detailed description of within Malaysia call to fixed lines and mobile lines 31 To Fixed This subsection includes the detailed description about National call to fixed lines usage 32 To Mobile This subsection includes the detailed description about National call to mobile lines usage 33 Special Number/Others This section is for the Special Numbers / Others category. This section includes the usage category instead of the location field 34 Service Tax (5%) This subsection displays the description of the tax charged on the usage charges of the service 35 Total The total amount which may include the usage, one time, the recurring charges and the tax for the service 36 Statement of Account This statement of account segment displays the details of previous Bills that are still outstanding. Among the details shown is, the Bill number, bill date, total paid, total adjustments and lastly total due. Addition to that, the statement of account segment shows the total outstanding amount due (Summary/ listing transactions over a given period) 37 Announcemen Message to customers DEFINATION OF TERMS (not label)
1 Activation Fee Charge to start the service 2 Adjustment (RM) Add or minus charges 3 Amount (RM) Charges customer need to pay 4 Bank/Cheque No Reference No. if customer pay using Bank/Cheque 5 Credit Adjustment Discount given by TM to customer 6 Current Charge List of current charge to customer account 7 Customer Name Owner of TM Service subscriber 8 Debit Adjustment Added charges to customer 9 Deposit (RM) Total amount deposited 10 Deposit 1st Bill Deposit charge imposed to customer only in the 1st bill issued 11 Description Information on charges imposed 12 Discount (RM) Reduction in the usual price 13 Effective Date When the charge will be impose 14 End Date When the service stop 15 Gross (RM) Charged amount before any discount 16 Installation Fee Charge for installation of service at customer home/office 17 Item List of charges/fees imposed on customer 18 Late Payment Charge – Month – Bill No. Charge imposed to customer because of late payment for that particular month & bill no. 19 Old Account No Previous TM Service subscriber account no 20 One Time Charges Once imposed charges to customer 21 Outstanding (RM) Amount customer not yet been paid 22 Paid Amount Amount customer paid 23 Payment Due Date Last date of payment 24 Payments List of location & amount of payment made 25 Reconnection Fee Charge imposed to connect back the service 25 Recurring Charge Repeated monthly charges imposed on customer 26 Rounding Amount Total rounded up to the nearest multiple of 5 sen 27 Stamp Duty Tax that customer pay to the government 28 Start Date When the start of the service 29 Statement Date Date statement generated 30 Statement of Account Summary/ listing transactions over a given period 31 Total Amount to be Paid Total that customer need to pay 32 Total Amount Outstanding Amount carry forward from previous month charges 33 Total Amount for Current Month Sum of this month current charges 34 Total Taxable (RM) Sum amount of tax being imposed 35 Usage Charges Total customer service charge for the month 36 Usage Statement Description of summary of usage charges
